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Frequently Asked Questions


SHIPPING & RETURNS

How much is shipping and how long does it take?

We are proud to offer Free Worldwide Shipping on all orders. Shipping Time: 6-15 Business Days, depending on where you are in the world. We aim to dispatch all orders from our warehouse within 24 hours.

Where is my order?

Most likely, your No Flake Brush is now on its way to you. You should have received an email with your tracking number after completing your order. You should receive an email with tracking information within 3 working days of placing your order. If you didn't receive a tracking link, please contact as at support@noflaky.com and we'll help locate these details.

I need to change my address

Once an order has been placed, it is processed within 24 hours of being received (excluding weekends). After this point we are unable to make any changes to an address. Email us on support@noflaky.com as soon as possible if you want the address to be changed.

I want to change my order

Send us an email as soon as possible on support@noflaky.com. Changes to your order are unable to be made once your order has been fulfilled.

You sent me the wrong item or an item is missing.

If there has been an error in your order, please contact us via support@noflaky.com and we will send out the correct item you ordered along with a return slip + courier bag for you to return any incorrect items. Please, always mention your order number.

RETURNS & EXCHANGES

Unhappy with your purchase? No worries! You can return it for a refund within 30 days of placing your order, provided the goods are in the same condition as when you received them. The refund is the full cost of the products being returned, excluding shipping. The postage costs incurred returning the item to us, will not be refunded.

Returns address:
Company name: NoFlaky (Pura Vida Ecom)
Street: Ruiterijstraat 36
City: Lommel
Post code: 3920
Country: Belgium

Please contact us before posting returns. Once the item is received we refund you the full price of the product within 2 working days.